tk867 Privacy Policy —
Your Information Is Our Responsibility

01 Introduction and Scope

tk867 ("we", "our", "platform") operates an online casino and sports betting service for users in Bangladesh. This Privacy Policy ("Policy") explains what information we collect about you when you visit or use our website tk867.cam ("Site"), how we process that information, and the steps we take to protect your privacy.

By using this site or our services, you are considered to have agreed to the terms set out in this Privacy Policy. If you do not agree with any part of this Policy, please stop using our site and contact our support team.

This Policy supplements our Terms and Conditions and Responsible Gaming policy. We encourage you to read those documents carefully as well.

02 Information We Collect

We may collect the following types of information about you:

2.1 Information You Provide

Information you provide directly when registering, logging in, or contacting us:

• Full name, date of birth, and nationality
• Email address and mobile number
• Residential address
• National ID or passport details (for identity verification)
• Payment information — bKash, Nagad, Rocket, or bank account details
• The content of your messages and queries when contacting our support centre

2.2 Automatically Collected Information

When you visit our site, certain information is collected automatically:

• IP address and device type
• Browser version and operating system
• Date, time, and duration of your visit to the site (BST)
• A record of which pages you viewed
• Gaming activity logs — bet amounts, outcomes, and transaction history
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

We may receive relevant information about you from payment processors (such as bKash, Nagad), fraud prevention services, and identity verification agencies, which helps us maintain the quality of our services.

03 How We Use Your Information

We use your information for the following purposes:

• Creating, managing, and verifying accounts
• Processing deposits and withdrawals — minimum deposit ৳300, minimum withdrawal ৳500
• Providing gaming services and maintaining game history
• Managing bonuses and promotional offers (such as our 120% welcome bonus)
• Providing 24/7 customer support in Bengali
• Preventing fraud, money laundering, and other illegal activities
• Meeting regulatory requirements
• Improving site performance and analysing user experience
• Enforcing responsible gaming guidelines and identifying at-risk behaviour
• Fulfilling legal obligations and protecting our rights

We will not share your information with third parties for marketing purposes without your consent.

04 Data Storage and Security

tk867 treats the security of your personal information as its highest priority. We apply the following technical and organisational measures:

4.1 Technical Security

• SSL encryption — all data transfers are handled through encrypted connections
• Encryption of stored data — particularly for financial and identity-related information
• Firewalls and intrusion detection systems
• Regular security audits and vulnerability testing
• Two-factor authentication support

4.2 Retention Period

We retain your information only for as long as it is necessary:

• Active account data — for as long as the account remains active
• Closed account data — for at least five years after closure (as required by law)
• Financial transaction records — for the period specified under applicable regulations
• Customer service communications — for up to two years

4.3 In the Event of a Data Breach

If a security breach occurs and poses a high risk to your rights and freedoms, we will notify you and the relevant authorities as quickly as possible.

05 Sharing Information with Third Parties

We do not sell your personal information. However, information may be shared with specific third parties in the following limited circumstances:

5.1 Service Providers

Trusted third parties that help us run our business operations, such as:

• Payment processors — bKash, Nagad, Rocket, and bank service providers
• Identity verification and KYC service providers
• Fraud prevention and risk management services
• Technology infrastructure and cloud storage services
• Game software providers (such as Pragmatic Play, Evolution Gaming, JILI, Spribe)

These parties may only use your information in accordance with our instructions and only to the extent necessary.

5.2 Legal Obligations

We may be required to disclose information to comply with court orders, requests from investigative authorities, or applicable law. In such cases, we will only provide the information that is legally required.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, user data may be transferred. In such situations, we will notify you in advance and ensure the same standard of privacy protection is maintained.

06 Cookies and Tracking Technologies

Our site uses cookies and similar technologies. Cookies are small text files stored on your device that help us improve the site's performance and your experience.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions, ensure security, and run the site's core functions. These cannot be disabled.
• Functional Cookies: Help remember your preferences and settings (such as language and display mode).
• Analytics Cookies: Collect anonymous statistics to monitor and improve site usage.
• Security Cookies: Used for fraud detection and account protection.

6.2 Cookie Controls

You can control or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may limit some features of the site.

07 Your Rights

You have the following rights regarding your personal information:

7.1 Right to Access

You may request at any time to know what information we hold about you. We will respond within a reasonable time after receiving your request.

7.2 Right to Rectification

If any of your stored information is incorrect, you can let us know. We will correct it after appropriate verification.

7.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, where there are legal obligations or legitimate business needs, we are required to retain certain information for a set period.

7.4 Right to Object to Processing

You may object to the processing of your information for specific purposes, particularly for marketing communications. Send such requests to [email protected].

7.5 Right to Data Portability

Upon request, you may receive a copy of the information you provided in a structured, commonly usable format.

To exercise any of the above rights, contact our support team via 24/7 live chat or at [email protected].

08 Policy on Minors

tk867 strictly provides services only to those aged 21 and above ("21+ only"). We do not intentionally collect any personal information from minors.

We verify age during the registration process and may request additional documents to confirm identity. If we have reason to believe a user is a minor, we will immediately suspend that account and delete the associated information.

If you believe a minor is using our site, please notify us immediately at [email protected].

09 Policy Changes

We may update this Privacy Policy from time to time. Changes may be made due to legal requirements, regulatory changes, or improvements to our services.

For any significant changes, we will:

• Send a notice to your registered email at least 30 days before the change takes effect
• Display a notice in a prominent location on the site
• Update the "Last Updated" date at the top of this page

If you continue using the site after changes have been made, you will be considered to have accepted the updated policy. If you do not agree, please stop using the site and request account closure.

10 Contact and Complaints

If you have any questions, comments, or complaints about this privacy policy, please contact us. Our dedicated privacy team will review your request as soon as possible.